{"id":27063,"date":"2016-09-16T19:00:49","date_gmt":"2016-09-16T16:00:49","guid":{"rendered":"https:\/\/e-marineeducation.com\/tr\/?p=27063"},"modified":"2016-09-14T14:13:23","modified_gmt":"2016-09-14T11:13:23","slug":"roportaj-aid-assistance","status":"publish","type":"post","link":"https:\/\/e-marineeducation.com\/tr\/roportaj-aid-assistance\/","title":{"rendered":"R\u00f6portaj: Aid-Assistance"},"content":{"rendered":"

\"aid-assistance-logo\"Hepimiz biliyoruz ki denizcilik, d\u00fcnya \u00fczerinde bilinen en zor mesleklerden biri olmu\u015ftur. Bu zorluklar\u0131n \u00fcstesinden kolayca gelebilmemiz i\u00e7in, y\u0131llar i\u00e7inde g\u00fcvenli y\u00f6netim sistemleri<\/em><\/span>, etkili tak\u0131m \u00e7al\u0131\u015fmas\u0131na y\u00f6nelik e\u011fitimler ve \u00e7e\u015fitli prosed\u00fcrler geli\u015ftirilerek gemi i\u00e7i ve d\u0131\u015f\u0131 d\u00fczen kontrol alt\u0131na al\u0131nmaya \u00e7al\u0131\u015f\u0131larak, riskler en aza indirilmi\u015ftir. Ama insan\u0131n oldu\u011fu yerde, beklenmedik durumlar her zaman olu\u015fabilir. \u00c7o\u011funlukla human-error<\/em><\/span> olarak ifade edilen ve prosed\u00fcrlerin takibindeki eksiklik, fatique<\/em><\/span>\u00a0ya da tamamen bunlardan ayr\u0131 olarak do\u011fal olaylar sonucu olu\u015fabilecek kazalarda, alabilece\u011fimiz her t\u00fcrl\u00fc etkili yard\u0131m hayat kurtar\u0131c\u0131d\u0131r.<\/p>\n

Bu r\u00f6portaj\u0131m\u0131zda, T\u00fcrkiye\u2019de hen\u00fcz kargo gemileri i\u00e7in yayg\u0131n olarak isimlerini duyamasak da verdikleri hizmetle g\u00fcn\u00fcm\u00fczde giderek yayg\u0131nla\u015fmay\u0131 hedefleyen ve belki de bu i\u015f kolunun T\u00fcrkiye\u2019de ki \u00f6nc\u00fc kurulu\u015fu olan bir firman\u0131n Operasyon M\u00fcd\u00fcr\u00fc Sn. Efe Ersoy<\/em><\/span> ile olan g\u00f6r\u00fc\u015fmemiz, bu tip hizmetlerin neden yayg\u0131nla\u015fmas\u0131 gerekti\u011fi konusunda bize \u00f6nemli ipu\u00e7lar\u0131 veriyor.<\/p>\n

Bize biraz “Aid-Assistance”tan bahseder misiniz? <\/strong><\/p>\n

\u00d6zellikle turizm sekt\u00f6r\u00fcnde deneyimli t\u0131p doktorlar\u0131 ve hukuk uzmanlar\u0131 taraf\u0131ndan, seyahat \u015firketleri, seyahat\/sa\u011fl\u0131k sigorta \u015firketleri,\u00a0yabanc\u0131 turistler ve yabanc\u0131 yerli turistlere, T\u00fcrkiye\u2019de ya\u015fayabilecekleri her t\u00fcrl\u00fc sa\u011fl\u0131k problemlerinde hizmet verme amac\u0131 ile kurulduk. Bunun yan\u0131nda, hizmet a\u011f\u0131m\u0131z\u0131 bir ad\u0131m daha ileriye daha ta\u015f\u0131yarak gerek tur gemileri ve yatlar, gerekse kargo gemileri yolcu\/\u00e7al\u0131\u015fanlar\u0131na medikal destek sa\u011flamak amac\u0131yla, T\u00fcrkiye\u2019nin bu konuda \u00f6nde gelen firmalar\u0131 ile anla\u015fmalar yap\u0131p, bu firmalar\u0131n medikal temsilcili\u011fini \u00fcstlendik. Hastalar\u0131n tedavileri a\u015famas\u0131nda medikal deste\u011fin yan\u0131 s\u0131ra, cost containment<\/em><\/span> de sa\u011flayarak, yap\u0131lan organizasyonun her a\u00e7\u0131dan anla\u015fmal\u0131 firmalar\u0131m\u0131z\u0131n ve hastalar\u0131m\u0131z\u0131n lehinde olmas\u0131 anlam\u0131nda \u00e7aba g\u00f6steriyoruz. Bunun yan\u0131nda temin etti\u011fimiz hava\/kara ambulans\u0131<\/em><\/span> ve medikal eskort hizmeti<\/em><\/span> ile de ba\u015f\u0131ndan sonuna dek hastalar\u0131m\u0131z\u0131n ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131layabiliyoruz. Zaman i\u00e7erisinde alan\u0131m\u0131z\u0131 geni\u015fleterek anla\u015fmalar\u0131, firmalar\u0131m\u0131za \u00fclkenin \u00f6nde gelen otellerini de ekleyerek, firmam\u0131z\u0131 bir ad\u0131m daha ileriye ta\u015f\u0131d\u0131k. \u015eu an olu\u015fturdu\u011fumuz ekiple, otellerden taraf\u0131m\u0131za y\u00f6nlendirilen hastalar\u0131m\u0131za da ayn\u0131 hizmeti hassasiyetle sa\u011fl\u0131yoruz.<\/p>\n

\"Aid-Assistance
<\/p>\n

Aid-Assistance Operasyon M\u00fcd\u00fcr\u00fc Efe ERSOY<\/p><\/figcaption><\/figure>\n

Aid-Assistance\u2019a neden ihtiya\u00e7 var? T\u00fcrkiye\u2019de ve d\u00fcnyadaki hangi a\u00e7\u0131\u011f\u0131 kapatt\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyorsunuz?<\/strong><\/p>\n

\u015eirket olarak medical assistance<\/em><\/span> servisini bir ad\u0131m ileriye ta\u015f\u0131d\u0131\u011f\u0131m\u0131z\u0131 d\u00fc\u015f\u00fcn\u00fcyorum. Detaylara yo\u011funla\u015farak, insanlar\u0131n hayat\u0131n\u0131 kolayla\u015ft\u0131r\u0131yoruz. \u00c7\u00fcnk\u00fc hi\u00e7bir assistance firma hastalar\u0131yla birebir temasa ge\u00e7erek hizmet vermemektedir. Operasyon ekibimiz sayesinde olu\u015fan geni\u015f a\u011f\u0131m\u0131z, nerede bir hasta en iyi tedaviyi almak istiyor ve ne yapaca\u011f\u0131n\u0131 bilmiyorsa, i\u015fte tam olarak bu noktada devreye giriyoruz. Her hastam\u0131za, \u00e7a\u011fr\u0131 merkezimizde bulunan case manager ve doktorlar\u0131m\u0131z\u0131n liderli\u011finde, sahada operasyon personelimiz hizmet vermektedir. Bunu biraz daha kolayca a\u00e7\u0131klamak gerekirse, biz size zaten zor bir durum i\u00e7inde bulunurken telefonla ne yapman\u0131z gerekti\u011finizi s\u00f6yleyerek hizmet vermiyoruz. Biz sizin yan\u0131n\u0131za gelerek yap\u0131lmas\u0131 gerekenleri uzmanl\u0131k ve senelerdir biriken tecr\u00fcbe ile organize ederek, m\u00fc\u015fterimizin i\u00e7inde bulundu\u011fu durumu kolayla\u015ft\u0131r\u0131yoruz.<\/p>\n

D\u00fcnyadaki di\u011fer \u00f6rnekleri hakk\u0131nda bilgi verebilir misiniz; sizi di\u011ferlerinden ay\u0131ran \u00f6zellikler nelerdir?<\/strong><\/p>\n

D\u00fcnyada ve T\u00fcrkiye\u2019de bir\u00e7ok assistance firma var. B\u00fcy\u00fck firmalar genellikle bankalar ve sigorta \u015firketleri gibi fonlarla desteklenmektir. Bu firmalar\u0131n hizmet sa\u011flad\u0131\u011f\u0131 \u015firketler s\u0131n\u0131rland\u0131r\u0131lm\u0131\u015ft\u0131r. Daha \u00e7ok sigorta \u015firketlerinin operasyon ve sa\u011fl\u0131k hizmeti organizasyonu k\u0131sm\u0131 olarak d\u00fc\u015f\u00fcnebilirsiniz. Aid-Assistance ise, tamamen kendi kendini finanse ederek, bir kuruma ba\u011flanmamaktad\u0131r. Bu sayede niche bir market olan denizcilik sekt\u00f6r\u00fcnde, etkin bir \u015fekilde bulunabilmektedir.<\/p>\n

Hizmet etti\u011finiz kurum ve kurulu\u015flardan \u00f6rnekler verebilir misiniz?<\/strong><\/p>\n

Aid Assistance, T\u00fcrk limanlar\u0131na sefer yapan Cruise<\/span><\/em> gemilerinin b\u00fcy\u00fck k\u0131sm\u0131na hizmet vermektedir. \u00d6rnek vermek gerekirse Costa<\/em><\/span>, Princess Cruises<\/span><\/em>, Cunard Line<\/span><\/em>, Holland America Line<\/span><\/em>, Norwegian Cruise Line<\/em><\/span> gibi. Kargo firmalar\u0131nda ise Maersk<\/em><\/span>, MSC<\/em><\/span> gibi d\u00fcnya devleriyle \u00e7al\u0131\u015fmaktay\u0131z. Yat sekt\u00f6r\u00fcnde ise, en \u00e7ok tercih edilen acenteler olan BWA<\/em><\/span> ve Begum Yachting<\/span><\/em> ile uzun y\u0131llard\u0131r birlikteli\u011fimiz devam etmektedir.<\/p>\n

Sizce b\u00f6yle bir kurulu\u015fa \u00f6nderlik etmenin sekt\u00f6rdeki zorluklar\u0131 nelerdir ve bunlar\u0131 a\u015fmak i\u00e7in ne gibi \u00f6nlemler al\u0131yorsunuz?<\/strong><\/p>\n

Sekt\u00f6rde uzman personel bulmakta zorlan\u0131yoruz. Ne yaz\u0131k ki yapt\u0131\u011f\u0131m\u0131z i\u015fin bir okulu veya kursu bulunmamaktad\u0131r ve bu operasyonel a\u00e7\u0131dan i\u015fleyi\u015fimizi tehlikeye atmaktad\u0131r. T\u00fcm bu olumsuzluklar\u0131n \u00f6n\u00fcne ge\u00e7mek i\u00e7in, bize kat\u0131lan herkese yap\u0131lan i\u015fin \u201cmutfak\u201d olarak tabir edilen taraf\u0131n\u0131 tecr\u00fcbeye dayanarak \u00f6\u011fretmekteyiz. Kolayca a\u00e7\u0131klamak gerekirse en ufak i\u015ften en b\u00fcy\u00fck organizasyonlara kadar \u00fcstesinden gelebilecek \u015fekilde e\u011fitiliyorlar. Stres alt\u0131nda karar verebilmek ve kriz \u00e7\u00f6zmek, yap\u0131lan i\u015f i\u00e7in hayati \u00f6nem ta\u015f\u0131maktad\u0131r. Yap\u0131lan her organizasyonda insan hayat\u0131 s\u00f6z konusu. \u015eirket olarak \u00e7al\u0131\u015fanlar\u0131m\u0131za bu hususlar konusunda liderlik ederek i\u015fleyi\u015fi s\u00fcrd\u00fcrmekteyiz.<\/p>\n

Gemi acenteleriyle paralel verdi\u011finiz hizmetlerde, sizce armat\u00f6rler neden sizi tercih etmeliler?<\/strong><\/p>\n

Sa\u011fl\u0131k hizmetini kendi b\u00fcnyelerinde ger\u00e7ekle\u015ftiren acenteler, hastan\u0131n sa\u011fl\u0131k durumuna g\u00f6re en do\u011fru tesisin organizasyonu, hastan\u0131n sa\u011fl\u0131k kurulu\u015funa ula\u015ft\u0131r\u0131lmas\u0131, yatan hasta takibi ve sigorta i\u015flemlerinde senelerdir \u00e7e\u015fitli zorluklar ya\u015famaktad\u0131r. En b\u00fcy\u00fck sorunlar\u0131 ise hasta takibi ve organizasyonu i\u00e7in acentelerin yeterli i\u015f g\u00fcc\u00fc<\/span><\/em>, servis sa\u011flay\u0131c\u0131 a\u011f\u0131<\/span><\/em> ve uzman personele<\/span><\/em> sahip olmamas\u0131d\u0131r. Aid-Assistance\u2018\u0131n acente ve armat\u00f6rlere sundu\u011fu hizmet sayesinde, gittik\u00e7e b\u00fcy\u00fcyen sorunlar tam tersine sorun olmaktan \u00e7\u0131karak, acente ve armat\u00f6rlerin m\u00fc\u015fterilerine ve taraflar\u0131na sunmu\u015f oldu\u011fu profesyonel ve etkin bir hizmete d\u00f6n\u00fc\u015fmektedir. Bunlara ek olarak, T\u00fcrkiye\u2019nin t\u00fcm \u015fehirlerinde hizmetlerin ve hastanelerin fiyatlar\u0131 sabitlenerek, t\u00fcm \u00fclkede tek fiyat uygulanmaktad\u0131r. Armat\u00f6rler sezon ba\u015f\u0131 kendilerine bildirilen fiyatlar sayesinde \u015fi\u015firilen ve gereksiz tedavi masraflar\u0131ndan olu\u015fan faturalarla kar\u015f\u0131la\u015fmak zorunda kalm\u0131yorlar.<\/p>\n

\"Aid-Assistance
<\/p>\n

Aid-Assistance \u00c7al\u0131\u015fanlar\u0131 Sa\u011fl\u0131k Fuar\u0131nda<\/p><\/figcaption><\/figure>\n

Gelece\u011fe y\u00f6nelik b\u00fcy\u00fcme hedefleriniz nelerdir?<\/strong><\/p>\n

\u015eirket olarak ilk hedefimiz, denizcili\u011fin amiral gemisi olan Yunanistan<\/em><\/span>\u2019da hizmet vermek. Daha sonra da Akdeniz b\u00f6lgesindeki Cruise gemilerinin rotas\u0131nda bulunan liman \u015fehirlerinde hizmet ve organizasyon a\u011f\u0131m\u0131z\u0131 olu\u015fturmak.<\/p>\n

T\u00fcrkiye\u2019de denizcilik sekt\u00f6r\u00fcndeki bir giri\u015fimci olarak, ya\u015fad\u0131\u011f\u0131n\u0131z zorluklar nelerdir?<\/strong><\/p>\n

Asl\u0131nda bizim bir assistance firma olarak ya\u015fad\u0131\u011f\u0131m\u0131z zorluklar \u00e7ok daha fazla. Ne yaz\u0131k ki bu tarz profesyonel hizmetler \u00fclkemizde a\u011f\u0131r bir \u015fekilde geli\u015fmektedir. Denizcilik sekt\u00f6r\u00fcndeki konularda, devletin ve sorumlu kurumlar\u0131n yeterince desteklemeye y\u00f6nelik olmad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyorum. \u00dc\u00e7 taraf\u0131 denizlerle \u00e7evrili olan e\u015fsiz \u00fclkemizde denizcili\u011fe verilen \u00f6nem ve desteklerin daha geli\u015fmi\u015f olmas\u0131 gerekti\u011fini s\u00f6yleyebilirim.<\/p>\n

D\u00fczenleme: Aybars Oru\u00e7<\/span>
\n<\/a><\/span>Ekleyen: H\u00fcseyin Altay Yontan<\/span><\/a><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Hepimiz biliyoruz ki denizcilik, d\u00fcnya \u00fczerinde bilinen en zor mesleklerden biri olmu\u015ftur. Bu zorluklar\u0131n \u00fcstesinden kolayca gelebilmemiz i\u00e7in, y\u0131llar i\u00e7inde g\u00fcvenli y\u00f6netim sistemleri, etkili tak\u0131m \u00e7al\u0131\u015fmas\u0131na y\u00f6nelik e\u011fitimler ve \u00e7e\u015fitli prosed\u00fcrler geli\u015ftirilerek gemi i\u00e7i ve d\u0131\u015f\u0131 d\u00fczen kontrol alt\u0131na al\u0131nmaya \u00e7al\u0131\u015f\u0131larak, riskler en aza indirilmi\u015ftir. Ama insan\u0131n oldu\u011fu yerde, beklenmedik durumlar her zaman olu\u015fabilir. \u00c7o\u011funlukla …<\/p>\n","protected":false},"author":11283,"featured_media":27065,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[906],"tags":[4607,4449,4606,4610,1004,4608,4609,4605,4611],"class_list":["post-27063","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-roportajlar","tag-aid-assistance","tag-aybars-oruc-duzenlemeleri","tag-efe-ersoy","tag-havakara-ambulansi","tag-huseyin-altay-yontan-eklemeleri","tag-medical-assistance","tag-medikal-eskort-hizmeti","tag-ruya-hazar-roportajlari","tag-saglik-hizmetleri"],"acf":[],"yoast_head":"\nR\u00f6portaj: Aid-Assistance - 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